Separate out requests so they aren't included into inbox | Voters

Separate out requests so they aren't included into inbox

complete

Amy Dudbridge

I'm finding that I forget about existing requests when it clicks over to the next month because they disappear. There isn't a filter for "All" for the Requests and it would be really helpful if that could be added, rather than having to input custom dates.

December 16, 2022

Geoff Mina

marked this post as

complete

This is complete and will be available in the update going out tomorrow. New tab in the "Inbox" specifically for tickets.

Amy Dudbridge

Geoff Mina: Loads better, thanks!

Geoff Mina

Merged in a post:

Have separate Requests tab in Communicator

Amy Dudbridge

Could the Requests feature have it's own tab on the Communicator, rather than sharing the Inbox? That way the Inbox could just be used for emails and it would be easy to see the requests.

June 14, 2023

Geoff Mina

Merged in a post:

Improvements to Request feature

Kayla Walters

Could we get more visibility of client requests?  I'd love to be able to navigate directly to requests instead of having to filter them in my inbox. They are getting lost. 
I'm a web designer and 50% of my business is dealing with client requests for tech help or site updates, so this is very important for my type of business! 
I'd like to see:
requests should appear under "work to be done" on the home tab. Even after assigning myself and a due date to a request, it doesn't appear under this section, but it's obviously work I need to complete ASAP!
Add requests as a tab on the left sidebar for easy access.
Add a requests tab in the client section. General emails are very different from "requests" in my type of business and need much more visibility. 
Ability to assign/map requests to projects and start timer as I work on a request.
Here's a video walkthrough if it's helpful to see visually :) 
https://www.loom.com/share/0062b5ae1f404c6abbb740c2ece1f67f?sid=cd6233e2-0ad9-4a02-abe5-ff0ee13eee1f
Thanks in advance!!

June 14, 2023