Task comment to Ticket comment | Voters

Task comment to Ticket comment

in progress

Lexi Omana

Tasks that's linked to a ticket: The task comments shows as private in tickets comments even if it's not mark as private in task comments. However, when leaving a ticket comment, it shows as how u commented it either private or not.

May 22, 2025

Katherine Pacheco

Austin Morrow Can't a ticket just have an option to be converted to a task vs just linked? It would solve so many issues I'm seeing regarding tickets and tasks. Example Status not in sync, can't link a ticket to a project, comment issues etc.

Austin Morrow

marked this post as

in progress

Paul Burns

Austin Morrow Thanks Austin. (Any plans to tie the "Done" in a task to the linked task "Resolved/Complete" so we can keep both in sync / updated with one action instead of flipping between them?

Paul Burns

Still the same today. I enter a public comment on the task, and the linked ticket shows the comment as private. Chatting with Finn he says that should not be the case and provide feedback. :-)

Austin Morrow

Paul Burns: We actually started looking at this recently. I'll update this ticket to in progress.

Kylie Richardson

I'd really like this feature too. It doesn't make sense that a public comment on the task syncs back to a private comment on the ticket. We create tasks from tickets as a lot of the time the time worked against these has to be against a recurring project. So we work more in the tasks than the tickets, and it's a pain to have to go back to the ticket each time we want to add a comment for the client to be notified about.